Customer Service Representative – OEM
Starting Pay: $15/hr
- Potential for weekly bonus after 90 days
Status: Full Time
- Eligible for Benefits after 60+ days
Shift:
- 1st Shift (8 am – 5 pm – Monday – Friday)
Requirements:
- Hold a High School Diploma
- Have a minimum of 3 years’ customer service experience; OEM or industrial customer service experience helpful
- Have a customer service orientation with the desire to grow and develop in a customer service capacity
- Possess excellent math and reading skills to calculate pricing and interpret documents
- Have strong organizational, planning, and project management skills
- Be technology savvy with experience working with Excel and other windows based software
- Demonstrate a meticulous, systematic approach to work with strong attention to detail and ability to follow instructions
- Be a strong problem solver and manage multiple priorities with minimal supervision
- Demonstrate superior interpersonal, written and verbal communication skills
- Have a strong work ethic with a “can do; will do” attitude
- Thrive in a team environment and conduct business with honesty and integrity
Job Description:
- Complete all aspects of customer service including inbound/outbound calls, order entry, order processing, order follow up, and record keeping
- Verify customer pricing and process quotes for OEM material
- Review and enter all customer orders and ensure completeness, communicate order information with other DSI departments, and work with customer throughout order process
- Assist customer with basic installation and product questions, recognizing the need for additional technical support when needed and transfer accordingly
- Process and follow up on all special orders, returns, and back orders
- Communicate regularly and effectively with manager and sales person regarding project status, concerns, and/or complaints
- Set up, monitor, and ensure accuracy of all customer orders
Application Process:
Before completing the application please take the following two Assessments on Indeed.com:
- Work Style: Conscientiouness
- Following Directions
Once you have completed the assessments please save and attach a copy of the Candidate Overview when applying using the link below.